The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.
The march of science and technology does not imply growing intellectual complexity in the lives of most people. It often means the opposite.
- Obamacare Website Debacle Magnifies Larger Problems (lastresistance.com)
- Technology as a Pure Efficiency Driver (slaw.ca)